Customer Service prompt

Social Media Response Templates

Craft responses for customer inquiries on social media platforms.

User Prompt

Write a set of response templates for to use when customers reach out on . Include replies for praise, complaints, and general inquiries, maintaining a consistent brand voice.

Sample AI Response

generated with GPT-4o-mini

Sure! Here’s a set of response templates for Nike to use on Instagram, tailored for different customer interactions while maintaining a consistent brand voice.

Praise

Response Template 1: "Thank you for the love! 💖 We’re thrilled to hear you’re enjoying our products. Keep pushing your limits and sharing your journey with us! #JustDoIt"

Response Template 2: "Wow, we appreciate your kind words! 🙌 Your support fuels our passion for innovation. Keep shining and inspiring others! #NikeFamily"

Complaints

Response Template 1: "We’re sorry to hear you’re having a tough experience. 😔 Your feedback is important to us, and we’d love to help. Please DM us with more details so we can assist you better."

Response Template 2: "Thanks for reaching out and sharing your concerns. We’re here to help! Please send us a DM with your order details, and we’ll work to resolve this for you. #NikeSupport"

General Inquiries

Response Template 1: "Great question! 🤔 You can find more information on our website or feel free to DM us for specific details. We’re here to help you every step of the way! #JustDoIt"

Response Template 2: "Thanks for reaching out! For the latest updates and product info, check out our website or send us a DM. We’re excited to assist you! #NikeFamily"

Additional Notes

  • Tone: Keep the tone friendly, supportive, and encouraging.
  • Emojis: Use emojis to add warmth and personality to the responses.
  • Hashtags: Incorporate relevant hashtags to reinforce brand identity and community.

Feel free to adjust these templates based on specific situations or customer interactions!