Return Process Instructions

Step-by-Step Instructions for Returning a Nike Product

Returning a product to Nike is a straightforward process. Follow these steps to ensure a smooth return experience:

Step 1: Check Eligibility for Return

• Ensure that your product is eligible for return. Nike accepts returns for most items within 60 days of purchase, provided they are unworn, unwashed, and in their original packaging.

Step 2: Gather Your Items

• Collect the item(s) you wish to return along with any original packaging, tags, and accessories that came with the product.

Step 3: Prepare the Return Package

1. Repack the Item: Place the item back in its original box or packaging. If the original packaging is damaged, use a suitable alternative that protects the item during shipping.
2. Include Documentation: If you have a packing slip or order confirmation email, include a copy inside the package. This helps Nike process your return more efficiently.

Step 4: Print the Return Shipping Label

1. Visit the Nike Returns Portal: Go to the Nike website and navigate to the returns section. You may need to log in to your account or enter your order number and email address.
2. Generate a Return Label: Follow the prompts to create a return shipping label. You can choose to receive the label via email or download it directly.
3. Print the Label: Print the return shipping label. Make sure it is clear and legible.

Step 5: Attach the Shipping Label

• Securely attach the printed return shipping label to the outside of the package. Ensure that the label is visible and that any old shipping labels are removed or covered.

Step 6: Ship the Package

• Take the package to your nearest shipping carrier (e.g., UPS, FedEx, USPS) as indicated on the return label. You can also schedule a pickup if available.

Step 7: Track Your Return

• Keep the tracking number provided by the shipping carrier. This will allow you to monitor the return shipment and confirm when it has been received by Nike.

Step 8: Wait for Processing

• Once Nike receives your returned item, processing typically takes 7-10 business days. You will receive an email confirmation once your return has been processed and your refund or exchange has been initiated.

Additional Information

• Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.
• Exchanges: If you are looking to exchange an item, you can place a new order for the desired item while returning the original product.

If you have any questions or need assistance during the return process, feel free to contact Nike Customer Service for support.