Customer Service prompt

Product Recall Notifications

Communicate important product recalls to customers.

User Prompt

Compose a notification to inform customers of a recall on sold by . Explain the reason for the recall, steps customers should take, and how to obtain replacements or refunds.

Sample AI Response

generated with GPT-4o-mini

Important Recall Notification for Tesla Model 3 Owners

Dear Valued Tesla Customer,

We are reaching out to inform you of a recall affecting certain Model 3 vehicles sold between [insert date range]. This decision has been made in the interest of your safety and satisfaction.

Reason for Recall: We have identified a potential issue with the [specific component, e.g., "braking system" or "battery management system"] that may affect the performance and safety of your vehicle. While we have not received reports of incidents related to this issue, we believe it is essential to address it proactively to ensure your continued safety and the reliability of your Model 3.

What You Should Do:

  1. Check Your Vehicle: Please visit our website at [insert website link] to check if your Model 3 is affected by this recall. You will need your Vehicle Identification Number (VIN), which can be found on your registration documents or on the lower corner of your windshield.

  2. Schedule an Appointment: If your vehicle is affected, please contact your nearest Tesla Service Center to schedule a complimentary inspection and repair. You can reach us at [insert contact number] or through the Tesla app.

  3. Follow Instructions: Our service team will provide you with detailed instructions on the next steps, including any necessary repairs or replacements.

Replacements or Refunds: If your vehicle requires a replacement part, it will be provided at no cost to you. In the event that a repair cannot be completed, we will discuss available options, including potential refunds.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to ensure the safety and satisfaction of our customers. Your safety is our top priority, and we are committed to resolving this matter swiftly.

Thank you for being a valued member of the Tesla community.

Sincerely,
The Tesla Team
[Insert contact information]
[Insert website link]