Proactive Support Messages
Create messages to inform customers about known issues.
User Prompt
Compose a proactive support message to notify customers of affecting . Include details on the impact and expected resolution time.
Sample AI Response
Subject: Important Notice: Scheduled System Maintenance on Amazon
Dear Valued Customer,
We hope this message finds you well. We want to inform you that we will be conducting scheduled system maintenance on Amazon to enhance our services and improve your shopping experience.
Maintenance Schedule:
- Start Time: [Insert Start Date and Time]
- End Time: [Insert End Date and Time]
Impact: During this maintenance window, you may experience intermittent access to certain features on our website and mobile app. This may include delays in processing orders, limited access to account settings, and temporary unavailability of customer support chat.
We understand that this may cause some inconvenience, and we sincerely apologize for any disruption this may bring to your shopping experience. Our team is working diligently to complete the maintenance as quickly and efficiently as possible.
Expected Resolution: We anticipate that all services will be fully restored by [Insert Expected Resolution Time]. We appreciate your patience and understanding during this time.
If you have any urgent inquiries or require assistance, please feel free to reach out to our customer support team at [Insert Customer Support Contact Information].
Thank you for your continued support and understanding.
Best regards,
The Amazon Team