Policy Explanation Templates

Nike Return Policy: Easy and Hassle-Free Returns

At Nike, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help! Here’s a simple breakdown of our return policy to make the process as smooth as possible.

Return Window

You have 30 days from the date of purchase to return your items. This gives you plenty of time to try them out and make sure they’re the right fit for you.

Condition of Items

To ensure a successful return, please make sure your items are:

• Unworn and in their original condition (with tags attached).
• In the original packaging, if possible.

How to Return

Returning your Nike items is easy! You can choose from the following options:

1. Online Returns: Visit our website and follow the instructions to initiate a return. You’ll receive a prepaid shipping label to send your items back.
2. In-Store Returns: Prefer to return in person? You can bring your items to any Nike store. Just make sure to have your receipt or order confirmation handy.

Refund Process

Once we receive your returned items, we’ll process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Exchanges

If you’d like to exchange your item for a different size or color, we recommend returning the original item and placing a new order. This way, you can ensure you get exactly what you want!

Common Concerns

• What if I lost my receipt? No worries! As long as we can verify your purchase through our system, we can still process your return.
• What if my item is defective? If you receive a defective item, please contact our customer service team right away. We’ll make it right!

Need Help?

If you have any questions or need assistance with your return, our customer service team is here for you. You can reach us via phone, chat, or email.

Thank you for choosing Nike! We appreciate your business and are committed to ensuring you have a great shopping experience.