Customer Service prompt

Customer Satisfaction Survey Questions

Design questions to measure customer satisfaction.

User Prompt

Create a customer satisfaction survey for clients of after they have received support. Include questions that measure satisfaction levels and solicit feedback for improvement.

Sample AI Response

generated with GPT-4o-mini

SAP Customer Satisfaction Survey

Thank you for taking the time to provide your feedback. Your insights are invaluable in helping us improve our support services. This survey should take approximately 5-10 minutes to complete.

Section 1: General Information

  1. Company Name:

    • [Open Text Field]

  2. Your Role:

    • [Open Text Field]

  3. Date of Support Interaction:

    • [Date Picker]

Section 2: Satisfaction Levels

  1. How satisfied were you with the overall support you received?

    • Very Satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very Dissatisfied

  2. How would you rate the responsiveness of our support team?

    • Excellent
    • Good
    • Average
    • Poor
    • Very Poor

  3. How knowledgeable did you find the support staff?

    • Extremely Knowledgeable
    • Very Knowledgeable
    • Somewhat Knowledgeable
    • Not Very Knowledgeable
    • Not Knowledgeable at All

  4. How effectively was your issue resolved?

    • Completely Resolved
    • Mostly Resolved
    • Partially Resolved
    • Not Resolved
    • Not Applicable

  5. How likely are you to recommend SAP support services to a colleague?

    • Very Likely
    • Likely
    • Neutral
    • Unlikely
    • Very Unlikely

Section 3: Feedback for Improvement

  1. What specific aspects of the support service did you find most helpful?

    • [Open Text Field]

  2. What areas do you think need improvement?

    • [Open Text Field]

  3. Were there any challenges you faced during the support process? If so, please describe.

    • [Open Text Field]

  4. Do you have any suggestions for enhancing our support services?

    • [Open Text Field]

Section 4: Additional Comments

  1. Please share any additional comments or feedback you may have:
    • [Open Text Field]

Section 5: Follow-Up (Optional)

  1. Would you like a follow-up regarding your feedback?

    • Yes
    • No

  2. If yes, please provide your contact information:

    • Name: [Open Text Field]
    • Email: [Open Text Field]
    • Phone: [Open Text Field]

Thank you for your feedback! Your responses will help us improve our services and better meet your needs.