Customer Feedback Collection Scripts
Design scripts to encourage customers to provide feedback.
User Prompt
Write a script for customer service agents at to request feedback from customers after resolving an issue. The script should be polite and encourage honest responses.
Sample AI Response
Nike Customer Service Feedback Request Script
Agent: Hi [Customer's Name], I hope you’re doing well today! I’m glad we could assist you with your recent issue regarding [briefly mention the issue]. Your satisfaction is our top priority, and we appreciate your patience throughout the process.
Agent: To help us continue improving our service, we would love to hear your feedback about your experience with us today. Your honest thoughts are invaluable in ensuring we provide the best support possible.
Agent: If you have a moment, could you please share your thoughts on the following questions?
- How satisfied were you with the resolution of your issue?
- Was the information provided clear and helpful?
- Is there anything we could have done differently to enhance your experience?
Agent: We truly value your input, and it will help us serve you and other customers better in the future. If you prefer, you can also provide feedback through our online survey at [insert survey link].
Agent: Thank you so much for your time, [Customer's Name]. We appreciate your feedback and look forward to serving you again. If you have any other questions or need further assistance, please don’t hesitate to reach out.
Agent: Have a great day!
Note: Ensure that the feedback request is tailored to the specific interaction and that the agent is prepared to listen actively to the customer’s responses.