Customer Service prompt

Chatbot Conversation Flows

Design conversation flows for customer service chatbots.

User Prompt

Create a conversation flow for a chatbot at to assist customers with . Include possible customer inputs and appropriate bot responses.

Sample AI Response

generated with GPT-4o-mini

Sure! Below is a conversation flow for a Nike chatbot designed to assist customers with resetting their passwords. The flow includes possible customer inputs and appropriate bot responses.


Chatbot: Nike Password Reset Assistant

Bot: Hi there! I’m here to help you reset your Nike account password. How can I assist you today?


Customer Input 1: I need to reset my password.

Bot: No problem! I can help you with that. Please provide the email address associated with your Nike account.


Customer Input 2: myemail@example.com

Bot: Thank you! I’ve sent a password reset link to your email address. Please check your inbox and follow the instructions in the email. Let me know if you need further assistance!


Customer Input 3: I didn’t receive the email.

Bot: I’m sorry to hear that! Please check your spam or junk folder. If you still can’t find it, I can resend the password reset link. Would you like me to do that?


Customer Input 4: Yes, resend it.

Bot: Sure! I’m resending the password reset link to myemail@example.com. Please check your inbox shortly. If you still don’t receive it, let me know!


Customer Input 5: I forgot the email I used.

Bot: No worries! If you can provide me with your username or any other email addresses you might have used, I can help you identify the correct one.


Customer Input 6: My username is john_doe.

Bot: Thank you, John! I’ll check for the email associated with that username. Please hold on for a moment.

(Bot checks the database)

Bot: I found your account! The email associated with your username is myemail@example.com. Would you like me to send the password reset link to that email?


Customer Input 7: Yes, please.

Bot: Great! I’ve sent the password reset link to myemail@example.com. Please check your inbox and follow the instructions. If you need any more help, just let me know!


Customer Input 8: I’m having trouble with the reset link.

Bot: I’m here to help! Can you tell me what issue you’re experiencing with the reset link? Are you getting an error message, or is the link not working?


Customer Input 9: The link says it’s expired.

Bot: I’m sorry for the inconvenience! Password reset links expire after a certain period. Would you like me to send you a new password reset link?


Customer Input 10: Yes, please send a new one.

Bot: I’m sending a new password reset link to myemail@example.com right now. Please check your inbox and follow the instructions. Let me know if you need anything else!


Customer Input 11: I successfully reset my password. Thank you!

Bot: Awesome! I’m glad to hear that. If you have any other questions or need further assistance, feel free to ask. Enjoy your shopping at Nike!


Customer Input 12: No, that’s all. Thanks!

Bot: You’re welcome! Have a great day and happy shopping! 🏃‍♂️👟


This flow provides a comprehensive interaction for customers needing assistance with password resets, ensuring they receive the help they need in a friendly and efficient manner.